2007 Conference Presenters

Michael Halligan

Senior Vice President

Supply Chain Services America’s Second Harvest

The Nation’s Food Bank Network


The Logistics of Hunger-Relief: Lessons from a Parallel Supply Chain

In the for-profit world, a responsive Supply Chain can be described as integrated supply and demand management systems that work within and across companies. These management systems are quick to anticipate and respond appropriately and sympathetically to changing conditions in order to minimize cost.


In the not-for-profit world of hunger-relief, a responsive Supply Chain is equally complex but less predictable due to two critical differences. Revenue flows into a charity by way of contributed goods, services, and funding. The consumers who benefit from hunger-relief services can’t afford to pay for the food they need on their table and in their pantry.


Exploring the logistics of the hunger-relief system can identify key lessons from a parallel supply chain that may help to improve responsiveness in many management systems. This comparison demonstrates how performance can be improved by linking appropriate responses to sympathetic actions.



America’s Second Harvest – The Nation’s Food Bank Network is the largest charitable domestic hunger-relief organization in the country with a Network of more than 200 Member food banks and food-rescue organizations serving all 50 states, the District of Columbia and Puerto Rico. The network secures and distributes more than 2 billion pounds of donated food and grocery products annually; and supports approximately 50,000 local charitable agencies operating more than 94,000 programs including food pantries, soup kitchens, emergency shelters, after-school programs and Kids Cafes. Last year, the America’s Second Harvest Network provided food assistance to more than 25 million low-income hungry people in the United States, including 9 million children and nearly 3 million seniors. Learn more at www.secondharvest.org.


Halligan is the Senior Vice President of Supply Chain Services at America’s Second Harvest – The Nation’s Food Bank Network. He is responsible for overseeing and managing the logistical operations, purchasing, and food sourcing program development of the National Office, and is charged with increasing the distribution of nutritious food to hungry people through the development of supply chain synergies and strategic alliances with industry partners. Halligan has 20 years of prior experience at The Quaker Oats Company in supply chain management, operations, product development, and marketing. He has a degree in Industrial Engineering from Iowa State University and a successful track record in leadership and teambuilding.

Jeff Kester

Senior Manager, Logistics Operations

Pillsbury US

General Mills, Inc.


Innovation at the Speed of Change

Consumers are changing the way they spend their grocery dollars. Retailers are changing the marketplace. Technology is changing the realm of possibilities. Globalization is changing the competitive landscape. How does a major consumer packaged goods manufacturer innovate at the speed of change? This presentation will share examples of how the General Mills Supply Chain is striving to do that.



General Mills, with annual net sales of $12.5 billion, is a leading global manufacturer and marketer of consumer foods products. Its global brand portfolio includes Betty Crocker, Pillsbury, Green Giant, Häagen-Dazs, Old El Paso and more. It also has more than 100 U.S. consumer brands, more than 30 of which generate annual retail sales in excess of $100 million. General Mills is also a leading supplier of baking and other food products to the foodservice and commercial baking industries.


Kester joined General Mills in 1993 as a Logistics Management Assistant at the company’s manufacturing facility in Toledo, Ohio. Kester has progressed through a number of Logistics and Management positions across various businesses, including Big G Cereals, Gold Medal Flour, and Betty Crocker products. In his previous role as Customer Logistics Development Manager, Kester helped to formulate General Mills’ RFID strategy. Kester currently has responsibility for Logistics Operations within the Pillsbury US Division. Pillsbury holds a clear leadership share of the $1.6 billion U.S. refrigerated dough category; other products within the Pillsbury division include frozen dough, frozen breakfast items, and Totino’s frozen pizza and snacks.


Kester received his bachelor’s degree in Transportation and Logistics from Iowa State University, graduating with Honors and Distinction.

Roger Weiss

Vice President of Material and Supply

Rockwell Collins, Inc.


Supply Chain – Creating Value through the Product Life Cycl

In his presentation, Weiss will discuss approaches to supplier management that create value from source selection through product obsolescence. Attendees will learn about how Rockwell Collins leverages people, processes, and systems to tie the supply chain management process together, and how the firm leverages information to drive breakthrough results.



With $3.86 billion in 2006 revenues, Rockwell Collins is a recognized leader in the design, production, and support of communication and aviation electronics for customers worldwide. The company’s unique balance of commercial and government customers helps it to maintain stability in a volatile marketplace. Leveraging developments across both markets enables Rockwell Collins to reduce costs, extend product viability, and enhance the capabilities of its systems.


Weiss joined Rockwell Collins in 1987 and has held various management positions of increasing responsibility, including Corporate Enterprise Sourcing and general management of two Rockwell Collins businesses. He currently has responsibility for all supply chain functions across Rockwell Collins including Application Engineering, Procurement, Sourcing, Subcontracts and Logistics. He holds a B.S. in electronics technology from the University of Wisconsin and an MBA from the University of Iowa. Weiss is a board member of the Supplier Excellence Alliance and the ARC of East Central Iowa.

Sharon Gabrielson

Unit Manager, Systems & Procedures

Michael Morrey, Ph.D

Administrator, Office of Access Management

Michael Schryver

Administrator, Clinic Operations

Mayo Clinic


What Does Supply Chain Management Have to do with Health Care?

The presentation outlines the development of an integrated appointment access management system for a large multi-specialty practice. With over 1.4 million patient visits per year, 350 appointment staff, and 24 department appointment offices, the goal was to develop a universal solution across the entire institution. The focus was to improve the service to the patients and increase efficiencies for schedulers. Appointment algorithms were developed to assure accuracy and appropriate routing. Decision tools were developed to provide calendar management information such as capacity, demand and fill rates, as well as forecasting for subsequent visits or procedures.


Presenter Bios

Mayo Clinic is the first and largest integrated, not-for-profit group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of “the needs of the patient come first.” More than 2,500 physicians and scientists and 42,000 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Collectively, the three locations treat more than half a million people each year.


Sharon Gabrielson is a Unit Manager in Systems and Procedures. She is the Project Manager for the Patient Centered Access Project. She has acted as Project Manager and Facilitator for many process re-engineering efforts across Mayo Clinic Rochester. Prior to Mayo Clinic, she worked as an Assistant Administrator at Olmsted Medical Center, and was also a Director at LifeSource Upper Midwest Organ Procurement Organization.


Michael Morrey, Ph.D. is the administrator for the Office of Access Management. He has experience in Human Resources, Primary Care, Medical Specialties and Surgical practice administration. He has served in administrative assignments at Mayo Clinic Rochester and Mayo Clinic Jacksonville (Florida).


Michael Schryver is the administrator for Clinic Operations. He has more than 35 years of experience in health care administration including laboratory, human resources and clinical practice. His current responsibilities include the ambulatory patient care activities.